[Infographic] The trend of Chatbot will explode in the future

If you visit a website recently, you probably know what chatbot is, right?

Chatbot is "invading" the internet like a storm. The marketing and sales department of businesses can constantly talk about this technology.

Unlike live chat - when people are really behind the conversation and "chatting" with customers - chatbot works to simulate real conversations with site visitors, to help them get through. believe I need it more quickly and accurately.

In 2018 alone, chatbot has grown to be more intelligent and 'human-like', no longer a bland, non-emotional answer to the pattern. Due to user recognition, more and more bots are combined with advanced artificial intelligence technologies and 80% of businesses are planning to deploy chatbot by 2020.

Users are gradually not feeling obstacles when talking to bots (63% people will consider texting chatbot to contact the business), it is not surprising that the future of this platform is very fresh shining.

Quantrimang would like to send you an infographic that highlights some of the points that will be expected in the coming years of using chatbot for businesses.

Chatbot is becoming more intelligent and becoming "more human"

80% of enterprises plan to deploy chatbot in 2020. The use of chatbot depends heavily on their attractiveness to users. In 2019 and beyond, bots can be combined with advanced artificial intelligence technology (AI) such as machine learning, natural language processing . This combination allows bots to give feedback. Smarter application and fluent communication.

The appearance of smart bots in business

In 2020, natural language and Artificial Intelligence will be the standard feature of 90% of modern smart business platforms. When businesses continually "produce" huge amounts of data each day, making quick and accurate decisions has become a difficult problem. Now, AI chatbot will be a reasonable solution to overcome this challenge. Bot will provide extremely fast and convenient analysis to support decision making, increase business efficiency.

"Rise" of websites using bots

63% of users will consider texting chatbot online to contact the business. Today, more and more organizations have realized the benefits of embedding a chatbot on their websites. Chatbot will provide customer experience and increase the conversion rate of the website. Not only that, the features that are available 24/7 from the bot will revolutionize online chatting with customers on websites.

Chatbot will replace mobile applications

Starting in 2021, 50% of businesses will spend more on planning to create bots and chatbot than developing traditional mobile applications. Like the previous application market, businesses will develop bot strategies and use chatbot platform based on the power of artificial intelligence to deploy, train and manage to make business better. . Therefore, bots will gradually reduce applications that businesses use and will gradually replace the whole.

Expanding "conversation" user experience (CUX)

In 2021, CUX will be accepted by enterprise IT organizations as the most important new platform model. CUX is how users experience interacting with businesses or services through an automated chat interface

Take customer service to a new level

Scientific work chatbot with high efficiency and accuracy, fast customer feedback rate, uninterrupted service and increased interoperability .

Official application between organizations

In addition to improving customer service experience, businesses also use bots for different B2B and B2E business processes. Bot for CRM, intranet and IT support can be considered some remarkable examples. In the following years, the application of bot in business between organizations and businesses will be official, helping maximize benefits.

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